Help Line



330.940.1441 x1

Hours: 9:00am - 3:00pm, Monday - Friday



What is the Help Line?
Our Help Line is a FREE service that provides a caring support system to listen to concerns and help solve problems. It connects people to autism-related resources and services in the counties of Medina, Portage, Stark, Summit and Wayne. You can reach the Community Outreach Coordinator by phone from 9am-3pm Monday through Friday with after-hour messages returned the next business day. You can also email your questions HERE at your convenience.

Who We Help
Anyone affected by autism can access the Help Line: parents, caregivers, family members, educators, professionals working with individuals with autism, and adults with autism.

How We Help
The Help Line is available to support you in finding options for resolutions to all sorts of inquiries, whether you are just learning about an autism diagnosis or are well into the autism journey. ASGA follows the Options Policy adopted by the Autism Society of America, which states that every family should choose the path that works for their child and their family. Every child is different and every family is different. While your path may be your own, there is also great support on this journey from families on the same road. You are not alone!

Subjects we are most frequently asked about include:
• School issues, such as questions about IEPs, parent/professional communication, and alternative placement options
• Doctors who specialize in treating individuals with ASD
• Behavior questions
• Support groups, both for parents/caregivers and for individuals with ASD
• Transition age support, such as what providers are available, housing options, and job coaching

Information provided by users of the Help Line is kept confidential. The only time this confidentiality would be broken is if someone is believed to be in immediate danger to themselves or others and there is a need to contact emergency services.

When users share personal data, such as your name, child’s diagnosis, county you live in, it is used solely for administration, statistical, and other purposes directly related to ASGA. Every effort is made to keep user information safe and it is never sold to a third party.

Regarding Information & Referrals
When contacting other organizations or providers, it is up to the user to verify that the services fit their needs. ASGA cannot guarantee the quality of services offered by a provider. Users are encouraged to exercise their best judgement and gather references from providers when considering the use of their services. ASGA strives to keep records up-to-date, but things change so please let us know if you find that an organization that no longer exists, does not offer services, or has moved.

Autism Society of Greater Akron does not endorse any specific treatments, programs, therapies or professionals providing those therapies. All information is provided FOR INFORMATIONAL PURPOSES ONLY. Parents and advocates are responsible for the choice of any treatment, therapy or service provider. Inclusion of any information or organization in this communication does not imply endorsement, and omission does not imply disapproval.